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Concierge


   Closing Date: Sep. 30, 2015

Employer:Washington Duke Inn & Golf Club
Job Location: Durham - Durham County
Employment Type:Full Time
Salary Range:Starting Rate for Position
Benefits:Medical, dental, 401k, PTO, paid holidays, life insurance, FREE lunch

Description:

Oversee and provide prompt guest services including directions, reservation requests for dinner, airline reservations, limos, etc. Also, to provide information regarding local attractions and businesses, ensuring the highest level of guest satisfaction.

Applicants must be available to work any of the 7 days of the week, first and second shifts.

 

Duties:

1. Attend to all guests needs for information and handling of special requests in a courteous and efficient manner.

2. Communicate effectively with the front office, PBX and guest services to ensure all guest requests are handled appropriately.

3. Establish contacts with local business services, attractions, etc. in an effort to provide guests with information and other services to enhance their stay.

4. Assist guests with reservations, transportation services, ordering of gifts or products and ticket ordering.

5. Ensure front office, guest services, reservations and PBX maintain current information on how to assist guests with requests they may have.

6. Ensure proper inventory and maintenance of brochures, brochure rack and other area collateral material.

7. Keep abreast of all in-house functions and special promotions, local events and special attractions.

8. Coordinate guests needs for business services internally and externally if unable to handle within hotel.

9. Attend meetings related to guest services, as assigned.

10. Inform Reception Manager of any problems that arise.

11. Prepares reports as assigned.

12. Adhere to all fire, safety and security procedures according to management company and hotel policy.

13. Comply with all hotel policies and standard operating procedures of the hotel and its management company.

14. Support and participate in company recycling program.

15. Other duties as assigned by Reception Manager, Reception Supervisor or General Manager.

16. Maintain daily diary/log of pertinent activities.

 

Qualifications:

PHYSICAL DEMANDS: Lifting 30 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 15 pounds. Requires walking or standing to a significant degree.

MATH SKILLS: Requires mathematical development sufficient to be able to: Apply fractions, percentages, ratio and proportion.

LANGUAGE SKILLS: Must have developed English language skills to the point to be able to communicate effectively (both written and orally) with other employees, guests or vendors as needed. Must be able to read and comprehend written information.

RELATIONSHIPS TO DATA, PEOPLE, AND THINGS:

DATA (Coordination): Determination of time, place, and sequence of operations or actions to be taken on the basis of analysis of data, as well as executing determination and/or reporting on events.

PEOPLE: Determining or interpreting work procedures while maintaining harmonious relations and promoting efficiency. A variety of responsibilities is involved in this function.

THINGS (Handling): Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgement with regard to attainment of standards or in selecting appropriate tool, object or material.

TO DO THIS JOB, YOU MUST HAVE THE FOLLOWING LICENSES OR CERTIFICATES BEFORE BEING HIRED: High school diploma or equivalent required.

TO DO THIS JOB YOU MUST HAVE THE FOLLOWING AMOUNT OF TOTAL EXPERIENCE:  Previous customer service experience required. Previous hotel experience and additional language skills preferred.

 




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